Comfortdesignfurniture.com –
All online purchases made through Comfortdesignfurniture.com are expressly subject to the terms and conditions stated herein. These terms may not be altered, waived, or modified verbally or by any conduct inconsistent with the provisions set forth. All clerical or arithmetic errors are subject to correction.
Acceptance and Returns
Once merchandise has been delivered and accepted by the customer, it shall not be eligible for return, except under the following limited circumstances, and only with prior written approval from Comfortdesignfurniture.com:
Factory Defects or Damage at Delivery – Any product that is factory defective or delivered in a damaged condition must be reported at the time of delivery. Claims made after delivery has been completed will not be eligible for return but may be subject to repair under warranty.
Unserviceable Defects Under Warranty – Products with unserviceable defects that cannot be repaired or replaced within one (1) year under the manufacturer’s warranty, provided such warranty applies to the item.
All approved returns are subject to return shipping costs and must be received in their original condition and original packaging. Return pick-up service may not be available in all areas.
Non-Returnable Items
The following items are not eligible for return under any circumstances:
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Delivery Date & Time Window
Upon confirmation of the delivery date, we will contact you the day before delivery with an assigned 3-4 hour time window. Delivery is all day from 8 AM to 9 PM.
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Estimated Delivery Timeframes
Delivery time frames may vary based on item selected.
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Order Updates & Inquiries
Online customers can use the link provided at the bottom of the receipt to send us an email for order updates or inquires.
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Someone Must Be Present
You or another person (age 18 and above) must be present to sign for the delivery. Our carriers cannot leave shipments unattended.
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Clear Delivery Area
The area must be free and clear for the drivers to bring in the new items.
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Removal of Old Furniture
Old furniture must be removed as we do not cart it away or move it.
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Walk-Up Delivery Fees
If the drivers have to carry the merchandise past the first floor, there is a walk-up fee. The walk-up charge is $20 per piece, per flight, after the third flight. We cannot deliver walk-up furniture past the 6th floor. Payable to the driver in cash only.
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Building Delivery Requirements
Please make sure your building does not have any special delivery restrictions. If they do we need to know about them prior to scheduling the home delivery. (i.e. Certificate of Insurance, service elevator, etc.)
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Inspect Packages Before Signing
Please inspect your packages prior to signing for the delivery. If you notice apparent damage to the packaging, note the damage on the carrier’s delivery sheet.
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Furniture Assembly
Our delivery drivers will assemble all furniture if needed.
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Missed Delivery & Re-Delivery Fee
If no one is home for the delivery, a re-delivery fee will be applied to your order
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Delivery Rescheduling Policy
If you need to re-schedule your delivery, once you select a date, please do so before 72 hours of the date you select to avoid any fees.
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No Returns or Exchanges After Delivery
Once furniture is delivered, there is no return policy or exchange policy. If any delivered furniture has defects, Customer Service will assist in repairs or exchanges.
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Accessibility & Delivery Limitations
If delivery company is not able to delivery the furniture inside your house or specific room or floor due to door size or size of corridor/stairs or other accessibility issues, furniture would be left at the location customer agrees to. If customer wants to cancel delivery or the complete order, 30% cancellation fee plus applicable delivery charges would be charged and remaining amount on the order would be refunded.
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Damaged Furniture Upon Delivery
In the rare occurrence that an item arrives damaged on delivery or is otherwise damaged before your possession, please notify the delivery team immediately. comfortdesignfurniture.com will make arrangements for a qualified repair technician to come to your home and correct the damage if possible. Please note that we reserve the right to repair or replace your furniture as deemed necessary at our sole discretion.
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Cancellations After Delivery
All cancellations, after delivery are subjected to a cancellation fee equal to thirty percent (30%) of the merchandise total plus any applicable delivery fees.
