Delivery Policy
Delivery Policy
From all of us at comfortdesignfurniture.com, we want to sincerely thank you for being part of the nationwide effort to keep our local communities healthy and safe. We are especially grateful for our first responders and healthcare professionals who are heroically working to help those in need.
The cleanliness of our retail stores is something we’ve always taken pride in. To ensure the health and safety of our customers and employees, we are addressing the challenges posed by COVID-19 by following the guidance of local governments, the Centers for Disease Control and the World Health Organization. This includes additional procedures to clean and disinfect surfaces within our stores and wearing protective face-masks. We are also limiting the amount of people admitted into the store at one time to create a safe shopping distance.
Our warehouse and delivery services are also up and running, while observing enhanced health protocols to help keep you and our team members safe.
OUR DELIVERY
The vast majority of our delivery network is still able to deliver - some on time and some with delays. This is an ever-changing situation due to lockdown and precautions, and we will continue to update you.
We are working diligently with each delivery area to do whatever possible to get shipments and deliveries to you as quickly as possible. If you are uncomfortable receiving a delivery at this time or can’t wait or accept delays in delivery, we will work with you to resolve the situation. Please contact us.
THINGS TO KNOW ABOUT YOUR DELIVERY
A few things worth doing ahead of time.
-
1
Delivery Date & Time Window
Upon confirmation of the delivery date, we will contact you the day before delivery with an assigned 3-4 hour time window. Delivery is all day from 8 AM to 9 PM.
-
2
Estimated Delivery Timeframes
Delivery time frames may vary based on item selected.
-
3
Order Updates & Inquiries
Online customers can use the link provided at the bottom of the receipt to send us an email for order updates or inquires.
-
4
Someone Must Be Present
You or another person (age 18 and above) must be present to sign for the delivery. Our carriers cannot leave shipments unattended.
-
5
Clear Delivery Area
The area must be free and clear for the drivers to bring in the new items.
-
6
Removal of Old Furniture
Old furniture must be removed as we do not cart it away or move it.
-
7
Walk-Up Delivery Fees
If the drivers have to carry the merchandise past the first floor, there is a walk-up fee. The walk-up charge is $20 per piece, per flight, after the third flight. We cannot deliver walk-up furniture past the 6th floor. Payable to the driver in cash only.
-
8
Building Delivery Requirements
Please make sure your building does not have any special delivery restrictions. If they do we need to know about them prior to scheduling the home delivery. (i.e. Certificate of Insurance, service elevator, etc.)
-
9
Inspect Packages Before Signing
Please inspect your packages prior to signing for the delivery. If you notice apparent damage to the packaging, note the damage on the carrier’s delivery sheet.
-
10
Furniture Assembly
Our delivery drivers will assemble all furniture if needed.
-
11
Missed Delivery & Re-Delivery Fee
If no one is home for the delivery, a re-delivery fee will be applied to your order
-
12
Delivery Rescheduling Policy
If you need to re-schedule your delivery, once you select a date, please do so before 72 hours of the date you select to avoid any fees.
-
13
No Returns or Exchanges After Delivery
Once furniture is delivered, there is no return policy or exchange policy. If any delivered furniture has defects, Customer Service will assist in repairs or exchanges.
-
14
Accessibility & Delivery Limitations
If delivery company is not able to delivery the furniture inside your house or specific room or floor due to door size or size of corridor/stairs or other accessibility issues, furniture would be left at the location customer agrees to. If customer wants to cancel delivery or the complete order, 30% cancellation fee plus applicable delivery charges would be charged and remaining amount on the order would be refunded.
-
15
Damaged Furniture Upon Delivery
In the rare occurrence that an item arrives damaged on delivery or is otherwise damaged before your possession, please notify the delivery team immediately. comfortdesignfurniture.com will make arrangements for a qualified repair technician to come to your home and correct the damage if possible. Please note that we reserve the right to repair or replace your furniture as deemed necessary at our sole discretion.
-
16
Cancellations After Delivery
All cancellations, after delivery are subjected to a cancellation fee equal to thirty percent (30%) of the merchandise total plus any applicable delivery fees.
Pre-Delivery Guide
Once your furniture is ready for delivery, you will be called immediately upon receipt of your furniture to schedule delivery.
Delivery Date
We make thousands of deliveries each month and even with our trained drivers & computerized routing system, it takes your understanding that requesting AM or PM delivery is not possible. Your time window is assigned to ensure the highest level of efficiency. Our delivery company will do everything reasonably possible to meet your window, but there can be circumstances when delivery will be before or after the quoted time.
Delivery Service:
Please ensure the room is ready before delivery. Our professional delivery team will deliver, unpack, assemble, and place your new furniture exactly where you want it, then remove all packaging for recycling. Upon request, drivers can remove and replace doors with pin hinges when necessary, excluding screen, fire, and spring-loaded doors. They can also unpack furniture from cartons and assemble tables, lamps, wall units, recliners, and other items. Damaged or non-conforming furniture may be refused at delivery. If accepted, repairs will be completed in your home according to manufacturer standards. Please contact your salesperson with any questions about these delivery conditions.
Changing Delivery Date
To change your scheduled delivery date, you must call the delivery company at least 72 hours prior to reschedule the delivery.
Certificate of Insurance:
All balances must be paid prior to scheduling delivery. NO CASH, PERSONAL CHECKS or CREDIT CARDS WILL BE ACCEPTED UPON DELIVERY. We do not accept payments over the phone or online (except for online orders only). Please go to your purchasing showroom to make the final payments.
No C.O.D
If we cannot make the delivery because no one was home / accessible, there will be a full re-delivery charge applied to your order.
Unsuccessful Delivery
If we cannot make the delivery because no one was home / accessible, there will be a full re-delivery charge applied to your order.
Walk-Up Fee
There is a $20 fee per piece, per flight of stairs after the 3rd Flight. Walk up fees are payable to the delivery driver in cash only.
Professional Disassembly Service
Responsibility for the size of items selected regarding home delivery remains with the buyer. If we can disassemble and reassemble your furniture in order to get it into your home, there will be a separate charge per piece. Our deliverymen will do whatever is reasonably possible to prevent you from incurring this expense. If disassembly is required, a professional technician will be dispatched to your home, at a later date to complete your delivery. (Disassembly service is not available in all areas and its charged separately.)
