Warranty

Warranty

Stack of Leather

LEATHER - One (1) Year Limited Warranty

The Manufacturer warrants to the original residential retail purchaser that all top grain cowhide leathers and top grain leather/vinyl splits will be free from defects in materials and workmanship, and from splits and tears due to defects in materials or workmanship, for one (1) year from the date of purchase under normal household use and conditions and prescribed cleaning. Zippers and stitching are warranted to the original residential retail purchaser against failing due to defects in materials or workmanship for one (1) year from the date of purchase. This warranty does not include coverage for natural markings, wrinkling, stretching, variations in grain or color, or fading due to exposure to the sun, heat, or lights, all of which are normal or natural characteristics that are not due to defects in materials or workmanship. Leather damage or failure due to chemical treatments applied by the retailer or consumer, heavy soiling, improper cleaning, spills (including, but not limited to, acid, dyes, wine, solvents, corrosive chemicals, ink, paint or body fluids), cuts, burns or pet damage will void this warranty.

Stack of fabric

FABRIC - One (1) Year Limited Warranty

The Manufacturer warrants to the original residential retail purchaser that all upholstery fabrics will be free from defects in materials and workmanship, and from seam slippage due to defects in materials or workmanship, for one (1) year from the date of purchase under normal household use and conditions and prescribed cleaning. Zippers and stitching are warranted to the original residential retail purchaser against failing due to defects in materials or workmanship for one (1) year from the date of purchase. Visible defects such as rubs, tears, or holes should be reported to the retailer within 30 days after receiving the product. Fabric damage or failure due to chemical treatments applied by the retailer or consumer, heavy soiling, improper cleaning, spills, cuts, burns, or pet damage will void this warranty. For major cleaning, consult with your retailer or a professional furniture cleaning service. Color fastness, fading, fabric shrinkage, fiber migration, pilling, wrinkling, and stretching are not covered under this warranty.

Pillows on shelves

CUSHIONS AND PILLOWS - Limited Warranty

The Manufacturer warrants to the original residential retail purchaser that all seat cushions, back pillows, and arm pillows will be free from defects in materials and workmanship from the date of purchase under normal household use and conditions for the following periods:

  • Standard Seat Cushions and All Back Pillows and Arm Pillows - One (1) year from date of purchase
  • Posture Plush (PP) Seat Cushions - Three (3) years from date of purchase
  • Down Blend (DB) and Inner Coil Seat Cushions - Five (5) years from date of purchase
  • Do not confuse normal softening that occurs in all foam with actual loss of resiliency.

Cushions and pillows will conform to the user with use and aging. All fiber and fiber foam combinations should be fluffed regularly to retain even distribution of fibers. If reversible, we suggest turning seat cushions over on a regular basis for prolonged life.

Man in factory

FRAME - Limited Lifetime Warranty

The Manufacturer warrants to the original residential retail purchaser that the frame, upholstered in the original fabric, will be free from defects in materials and workmanship for the normal useful life of the product under normal household use and conditions.

Motion mechanism

MOTION MECHANISMS AND
ELECTRICAL PRODUCTS - Limited

The Manufacturer warrants to the original residential retail purchaser that all motion mechanisms and electrical products will be free from defects in materials and workmanship from the date of purchase under normal household use and conditions for the following periods:

  • Recliner, Swivel, Rocker, and Glider Mechanisms - Limited Lifetime
  • Electrical Motors (excluding lift chair motors) - Five (5) years from date of purchase
  • Electrical Products (lift chair motors, heating and massage units, hand controls, AC Adaptors/Transformers, and air mattress pumps) - One (1) year from date of purchase
Woman with sleeper mechanism

SLEEPER MECHANISMS -
One (1) Year Limited Warranty

The Manufacturer warrants to the original residential retail purchaser that all sleeper mechanisms, including the springs therein, will be free from defects in materials and workmanship for one (1) year from the date of purchase under normal household use and conditions.

Young lady studying on sleeper sofa

SLEEPER MATTRESS - Limited Warranty

The Manufacturer warrants to the original residential retail purchaser that the mattress will be free from defects in materials and workmanship from the date of purchase under normal household use and conditions for the following periods:

  • Innerspring, latex, and memory foam mattresses - Two (2) years from date of purchase but, during the second year, 10% of the replacement cost of any defective mattress must be paid by the original residential retail purchaser.
  • Air mattresses - Three (3) years from date of purchase but, during the second year, 10% of the replacement cost of any defective mattress must be paid by the original residential retail purchaser, and 20% of the replacement cost must be paid during the third year.
  • All other mattresses - One (1) year from date of purchase.
Metal component attached to frame

ALL OTHER COMPONENTS, PARTS AND FINISHES - One (1) Year Limited Warranty

All parts and components not specifically included in the above warranties, including but not limited to finishes, legs, and casters, are warranted to the original residential retail purchaser to be free from defects in materials and workmanship for one (1) year from the date of purchase under normal household use and conditions. Color variations will exist from time to time and are not due to any defect in materials or workmanship.